Welcome to Emperor’s Gate Surgery
The doctors and staff at Emperor’s Gate Surgery in London are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
Our surgery is accessible to patients using wheelchairs and there are toilet facilities available. If you require a wheelchair lift please inform the receptionist in advance to arrange assistance. There is also a lift to the first floor which can be used by those who cannot manage or experience difficulties using the steps.
Accessing Patient Services
Our practice is pleased to offer patients enhanced clinical access to GPs and other healthcare professionals, including:
- 100 clinical appointments per 1000 patients per week
- Patients telephoning our practice will never be asked to call back. (unless the patient chooses to call bac e.g. if they want to see a GP or other healthcare professional who is currently on leave)
- We offer an open reception and telephone service from 08:30- 19:00 from Monday to Friday.
- Patients can make an online booking up to 4 weeks ahead
- Our receptionists are trained in care navigation and signposting and can provide advice about appropriate alternative services such as extended hours hubs
- We regularly review our systems to ensure there are enough appointments to meet patient needs every week.
We aim to provide the best access we can for our patients. If you have any questions or suggestions please ask a member of staff or ask to speak to the practice manager.
(Site updated 13/10/2020)