Access your records, prescriptions and results
Registering for online access
If you are aged over 15, we encourage you to apply for online access via the NHS app,which will allow you to:
- view test results
- access your NHS COVID-19 pass
- order repeat prescriptions
- see parts of your health record, includinations
- see communications between your GP surgery and other services, such as hospitals
- book, check or cancel appointments with a GP, nurse or other healthcare professional
To apply for online access:
Please download and sign up to the NHS app, via the link above. This will allow you to verify your ID. You will subsequently be granted the ability to request repeat medications, view your test results and records as well as make and cancel appointments 24 hours a day via the app.
Alternatively come into the surgery in person with photo ID (eg passport or driving licence). Your ID will be confirmed and you will be given the necessary form to complete and return to our team. This application is best made once your new patient registration has been processed.
Please also take the opportunity to check your blood pressure while in the surgery waiting area and hand the reading to our staff.
All patients aged 13 and over are able to sign up to the NHS app using a smart phone to access their NHS COVID-19 pass. Please see the helpful lealet below to help you understand how to keep your information safe.
Guidance re children under 13 and covid passes is available here Children under 18 and the NHS COVID Pass - NHS (www.nhs.uk)
Proxy access to your child's medical records does not provide you with a covid pass.
Children under 12 require a paper covid pass which takes 7 days to arrive by post and can be applied for using the above link.
Please help us work efficiently by requesting your medication via the NHS App or your systmonline account.
The practice is set up for the electronic prescription service.
This means we send your prescription to your chosen chemist directly, so you do not need to come to the surgery.
Please use the NHS app to set your linked pharmacy.
Repeat prescription requesting is for patients who receive regular medications.
You will occasionally be asked to book a telephone consultation with our practice pharmacist or your GP for the purpose of a medication review to allow safe prescribing to continue.
Alternatively you may be asked to complete an online consultation to review your prescription.
As part of this you may be asked to attend for blood tests, provide an up to date blood pressure or provide your current weight and height.
You can request your repeat prescription using the links above.
- We only accept requests by telephone from housebound patients who do not have online access. This is for reasons of patient safety
- Repeat prescriptions require two working days to be processed. Therefore please request your medication a few days before you run out.
- prescriptions are issued electronically to the pharmacy system. This is efficient, saves paper, reduces waste and is safer for patients.
- Should you see that you are due a medication review please submit the relevant online consultation form or book a phone consultation with our practice pharmacist or a GP for this purpose in advance of requesting your next prescription.
Test results are usually available 5 days after a test is taken. Please use your online access via the NHS app or Systmonline to access these.
A doctor views them and interprets them in the context of your health. They will mark the result as normal or otherwise, indicating if a follow up action is needed. Please read any comments linked to your result which can help interpret their meaning.
If there is an abnormality requiring prompt action, you will be contacted directly.
If you require any further clarification or have any questions, or if your symptoms are still ongoing please submit an online consultation with your doctor or book a telephone consultation.
Occasionally results include a comment regarding Qrisk2 is a risk , this is an assessment tool which uses a range of information including your age, gender, weight, blood pressure, ethnicity and cholesterol level to give a score which enables us to identify people who would benefit from cholesterol lowering treatment, to reduce their future risk of cardiovascular disease such as stroke or heart attack. If your cholesterol is high, but your Qrisk2 score is below the threshold for treatment, no treatment would be recommended, but lifestyle changes, can reduce the level. More information can be found at: http://www.nhs.uk/Livewell/Healthyhearts/Pages/Cholesterol.aspx
You may also find this website helpful, it explains all the various NHS medical tests: http://labtestsonline.org.uk/
Sharing Your Medical Record
Increasingly, patient medical data is shared e.g. between GP surgeries and District Nursing, in order to give clinicians access to the most up to date information when attending patients.
The systems we operate require that any sharing of medical information is consented to by patients beforehand. Patients must consent to sharing of the data held by a health provider out to other health providers and must also consent to which of the other providers can access their data.
e.g. it may be necessary to share data held in GP practices with district nurses but the local podiatry department would not need to see it to undertake their work. In this case, patients would allow the surgery to share their data, they would allow the district nurses to access it but they would not allow access by the podiatry department. In this way access to patient data is under patients' control and can be shared on a 'need to know' basis.
Summary Care Record
There is a Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies.
Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’ – SCR), other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists letters that may be added as well.
Your information will be extracted from practices such as ours and held on central NHS databases.
As with all new systems there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so.
On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Connecting for Health (CfH), the government agency responsible for the Summary Care Record have agreed with doctors’ leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the Central NHS Computer System.
For existing patients it is different in that it is assumed that you want your record uploaded to the Central NHS Computer System unless you actively opt out.